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Terms and Conditions

Welcome to the official website of CG Ala – The Coffee Grove. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before proceeding.

1. Booking & Reservations

  • All bookings are subject to availability and confirmation.

  • A valid ID proof is required at the time of check-in.

  • Bookings must be made by individuals 18 years of age or older.

  • We reserve the right to refuse service to anyone for any reason at any time.

2. Payment Terms

  • Full or partial payment may be required at the time of booking depending on the offer or package.

  • Payments are processed securely through authorized third-party gateways.

  • Any additional charges (e.g., food, transportation, activities) incurred during your stay must be settled at check-out.

3. Cancellation & Refund Policy

  • Cancellation requests must be made via email or phone and are subject to the terms of your booking.

  • Refunds, if applicable, will be processed in accordance with our cancellation policy. Transaction fees may apply.

  • No-shows or early check-outs are not eligible for refunds.

4. Check-In and Check-Out

  • Check-in time: [Insert Time]

  • Check-out time: [Insert Time]

  • Early check-in or late check-out is subject to availability and may incur additional charges.

5. Guest Conduct

Guests are expected to:

  • Respect the privacy and comfort of other guests.

  • Refrain from damaging property or causing disturbances.

  • Comply with resort rules, including safety and environmental guidelines.

  • Use resort facilities responsibly and at your own risk.

6. Liability Disclaimer

  • CG Ala – The Coffee Grove is not liable for personal injury, loss, theft, or damage to personal belongings during your stay.

  • Guests are responsible for their own safety when exploring natural areas, including the plantation and river zones.

  • The resort reserves the right to claim compensation for any damages caused by guests.

7. Website Usage

  • You agree not to misuse the website, attempt to access unauthorized areas, or disrupt our services.

  • All content on this website (text, images, logos, etc.) is the property of CG Ala – The Coffee Grove and may not be reused or copied without written consent.

8. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date. Your continued use of our services constitutes acceptance of these changes.

9. Governing Law

These Terms & Conditions are governed by the laws of the Republic of India. Any disputes shall be subject to the jurisdiction of courts located in Wayanad, Kerala.

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