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Privacy Policy

A Legal Disclaimer

The information provided in this Privacy Policy is for general informational purposes only and does not constitute legal advice. While we strive to keep this policy accurate and up to date, we recommend consulting a legal professional for compliance with specific data protection laws, such as the Indian IT Act, GDPR (for European guests), or any local laws applicable to your business. By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy.

Privacy Policy - the Basics 

At CG Ala – The Coffee Grove, Your Privacy Matters
We deeply value the trust you place in us when you choose to visit our website, make an inquiry, or book your stay. Protecting your personal information is not just a legal obligation for us—it’s a priority and a commitment. We handle your data with the utmost care, maintaining transparency in how we collect, use, and protect it.
 
This Privacy Policy aims to give you a clear understanding of:
 
What Information We Collect
We collect personal data that helps us serve you better. This includes:

  • Basic Contact Information such as your name, phone number, and email address

  • Booking and Stay Details like your check-in/check-out dates, guest preferences, or special requests

  • Payment Information, which is processed securely by third-party gateways (we do not store your card details)

  • Browsing Data, such as your IP address, device information, and pages visited on our site, collected through cookies and analytics tools
     

Why We Collect It
The information we collect enables us to:

  • Confirm and manage your bookings smoothly

  • Respond to your inquiries and provide personalized customer service

  • Enhance your experience during your stay, based on your preferences

  • Improve our website’s functionality and user-friendliness

  • Send updates, offers, or relevant information (only if you choose to receive them)
     

How We Store and Protect Your Data
Your data is stored securely using industry-standard measures to prevent unauthorized access or misuse. We use:

  • SSL encryption for data transmitted via our website

  • Restricted access to data—only authorized personnel can view your information

  • Secure third-party services for payment processing and data hosting
     

We never store sensitive payment information on our own servers.

What to Include in the Privacy Policy

A. Information We Collect

We may collect the following personal data:

  • Contact Information: Name, email, phone number

  • Booking Details: Dates of stay, preferences, group size

  • Payment Information: Handled securely by third-party gateways (we do not store card details)

  • Website Analytics: IP address, browser type, time of access, pages visited (via cookies and third-party tools)

B. How We Use Your Information

We use your information to:

  • Confirm and manage your bookings

  • Personalize your experience with us

  • Improve our website and customer service

  • Send booking confirmations, updates, or promotional content (with your consent)

C. Information Sharing and Disclosure

We do not sell or rent your information. We may share data with:

  • Service Providers: For payment processing, marketing, or hosting

  • Legal Authorities: If required to comply with the law

D. Cookies & Tracking Technologies

Cookies help us provide a better browsing experience. They may be used to:

  • Track site performance

  • Remember your preferences

  • Analyze website usage

You can choose to disable cookies in your browser settings.

E. Data Security

We implement strong security measures, including:

  • SSL encryption

  • Limited access to personal data

  • Secure storage of booking and communication data

F. Your Privacy Rights

You have the right to:

  • Request access to your personal data

  • Correct or update your information

  • Request deletion of your information

  • Withdraw consent for marketing communications

To exercise these rights, contact us at [Insert Email].

G. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect data from minors.

H. Changes to This Policy

We may update this Privacy Policy as needed. Changes will be posted here with an updated effective date.

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